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DealerRater Consumer Satisfaction Awards, DealerRater Certified Dealership

Testimonials

DEALERRATER
Lauren
Full Star Full Star Full Star Full Star Full Star
6-11-2020
Bernie is the most reliable and diligent salesman out...

Bernie is the most reliable and diligent salesman out there. He worked so hard to get my dream car. Usni, Gregg, and Todd were, as well as Bernie, great service with purchasing my brand new Kia Forte. I love everything about it, I couldn't ask for anything better.

DEALERRATER
Sher
Full Star Full Star Full Star Full Star Full Star
6-3-2020
Dream 16th Birthday Surprise--Bernie and His Team Did It!

I can ALWAYS count on Bernie and his team--this is the 14th car we have purchased from Bernie, and 2nd Sweet 16 birthday surprise...first our son, and now for our daughter. She was very sad because her birthday was during the quarantine...and when the DMV finally opened, we promised her that she would get her driver's license. Bernie found her "dream car"...2020 Kia Forte with a sun roof. It all happened so incredibly fast! Bernie worked with Mike and Todd to show her the car to make sure she loved it. But once we realized the DMV was open, we needed to get the car in a matter of a few hours! Bernie and his team were on it. Bernie called Greg and they go it done! When Greg informed us, a very short time after that the car was ours, my heart melted. I was literally at the DMV, waiting for my daughter to finish her drive. Bernie worked with his team, and the "Fabulous 4" got the car ready for my husband and son to pick up...our 14th Ford car (over 25 years)! Once my daughter came home from the DMV, very sad, because we had her convinced that we needed to wait and get her new car later in the summer...she was in shock. As our garage door opened, her 2020 Kia Forte, with sunroof, sat waiting for her with a big red bow. She cried and so did we all! She said, oh my gosh, that's my DREAM car! Bernie, THANK YOU for making our dream and our daughter's 16th birthday the best ever! You did it for our son and you did it again! Greg, Todd and Mike...you guys are the BEST! Greg, you have ALWAYS come through for us! Todd and Mike, it was great meeting you both and working with you both...you both are the BEST as well! If anyone has a DREAM that you think may be impossible, just call Bernie and his team and they will get it done...literally in a few short hours! HIGHLY recommend!!!

DEALERRATER
colprest
Full Star Full Star Full Star Full Star Full Star
5-26-2020
Simply the Best

Bernie continues to exceed all expectations. He gave his 100% at every step of the process and made the experience as seamless as possible. If you're in the market for a new vehicle, I cannot recommend Bernie enough -- he is simply the best!

DEALERRATER
Faithful4
Full Star Full Star Full Star Full Star Full Star
5-17-2020
Another great experience with the Rock River Block Team....

Another great experience with the Rock River Block Team. Bernie and Mike are very dependable salesmen. They were able to make the car buying experience as normal as any other even with all the virus regulations.

DEALERRATER
Kay.forsen
Full Star Full Star Full Star Full Star Full Star
4-25-2020
Excellent service from Bernie, Paul and Greg. Bernie...

Excellent service from Bernie, Paul and Greg. Bernie helped me with finding a car. Paul helped me when car arrived and Greg was the finance person. They were all so helpful and I will go nowhere else to buy a car when you have these people working with you.

DEALERRATER
Chicago Grandma
Full Star Full Star Full Star Full Star Full Star
2-15-2020
Third time was the charm. The vehicle was here just as...

Third time was the charm. The vehicle was here just as promised. Great service, and Harvey Kellar was friendly, solicitous, and thorough throughout the purchasing experience. Luke did a great job in finance, and the detailing crew had the car ready and waiting when we arrived.

DEALERRATER
ByronDave
Full Star Full Star Full Star Full Star Full Star
2-8-2020
Felt comfortable with Darrell

I had occasion recently to bring my 2011 Edge into Rock River Ford for service. I needed the Radiator flushed. I know that the Edge with the 3.5 Duratec Engine calls for a particular Coolant. I asked Darrell about that. He said (Just a minute Dave,Lets talk to parts) He got the answer and explained to me why the Dark Green coolant is important for the complete health of the motor and especially the water pump. I asked him if he would have the mechanic give the whole underneath of my car a look over while it was on the hoist. That was done and the mechanic not only assured me that I the car was GOOD. I did need a left ball joint. I had that done the next day. The Mechanic not only told me the importance of using the dark green coolant but he gave me a bottle half full of it for my convenience Just in case in needed some later I was completely happy with the attention I got from Darrell and also his mechanic. I wish I had his name because he was great..

DEALERRATER
Atlady54
Full Star Full Star Full Star Full Star Full Star
1-16-2020
Justin went above and beyond in solving problems and...

Justin went above and beyond in solving problems and getting repairs done for me. He has the patience of Job and was so very understanding.

DEALERRATER
miller
Full Star Full Star Full Star Full Star Full Star
12-21-2019
Good deal on our certified pre-owned Forte.

Johnny, Maurice, and Doug were great to deal with and really helpful. The people at Rock River Kia were easy to deal with. We were really close to what we were looking to spend on a new vehicle. Thanks.

DEALERRATER
KC9VAE
Full Star Full Star Full Star Full Star Full Star
11-22-2019
Mitch found us the perfect car for our daughter. Got it...

Mitch found us the perfect car for our daughter. Got it cleaned up, had a bit of maintenance that they aided with. RRF/Kia was on point for now our 3rd vehicle Purchased through them! Thank you all!!

DEALERRATER
cdoug
Full Star Full Star Full Star Full Star Full Star
10-24-2019
Polite and professional!

I purchased my first car from Rock River Ford a few weeks ago, and had a wonderful car buying experience. Everyone who I interacted with through the entire process was extremely polite and professional. I felt welcomed right away, and never felt pressured or forced to make any decisions during the process. I highly recommend this dealer if you're looking for a smooth buying experience!

DEALERRATER
Dkafka24
Full Star Full Star Full Star Full Star Full Star
10-23-2019
Personable!

All of the employees that I encountered and worked with had great personalities and were very personable to work with. They were all so helpful and made my buying experience so smooth! Highly recommend!

DEALERRATER
Fordguy
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Bernie Krowczyk put together a great deal for our...

Bernie Krowczyk put together a great deal for our daughter who lives 500 miles away. We drove the new car to her and brought her trade in back. We love Bernie. Gregg Decman, Lance Armstrong and Mike Schoenberg helped along the way.

DEALERRATER
Fordgirl
Full Star Full Star Full Star Full Star Full Star
10-3-2019
We are so grateful for Bernie's expertise in finding the...

We are so grateful for Bernie's expertise in finding the perfect vehicle for our daughter that was a great deal within her budget. She loves it and we keep coming back to buy our cars from Bernie. He's the best.

DEALERRATER
RWMHawk
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Bernie is Amazing

He was so patient with me and was very helpful. I wanted to buy from him but they did not have the SUV I wanted. He made the whole experience painless. He never made me feel pressured. I felt like part of the family. If you are looking to buy from Anderson Rock River Block this is the guy!

DEALERRATER
Leah B
Full Star Full Star Full Star Full Star Full Star
9-30-2019
Bernie and the team are always helpful, friendly, and...

Bernie and the team are always helpful, friendly, and knowledgeable. They make the car buying experience fun, easy, and so convenient. So happy with my new 2019 Ford Escape!

DEALERRATER
hiwayman
Full Star Full Star Full Star Full Star Full Star
9-19-2019
Easiest Vehicle Purchase Ever

Bernie made this the easiest and most personable car buying experience I've had in many years of auto purchases. He asked what I was looking for in a vehicle and what my budget was and we went from there, showing me options in makes and models then finding the one that was right. He was polite, courteous and offered none of the usual BS I've come to expect from dealerships. Mike in finance sealed the deal in no time again, making sure I was comfortable with all aspects of the deal, Truly a pleasure dealing with them both! Nice to walk out of a dealer knowing I was treated fairly and with respect.

DEALERRATER
steve beck
Full Star Full Star Full Star Full Star Full Star
9-17-2019
AWESOME

Bernie and Lance Armstrong are 2 of the best Employees that Anderson ford could ever ask for there GREAT So is Gregg for finance department

DEALERRATER
jstone Rkfd
Full Star Full Star Full Star Full Star Full Star
9-16-2019
Exceptional dealership for buying a new vehicle.

Friendly staff and top notch dealership for buying a vehicle. Bernie Krowczyk (salesman) is the best. Jim Ballard (manager) and Jason Brown (general manager) are awesome. Gregg Decman (finance) is exceptional for putting together all the financial aspects of the deal. Thanks to all of you for another pleasant buying experience. Jack and Raye Stone, Rockford

DEALERRATER
Mustang 2015
Full Star Full Star Full Star Full Star Full Star
8-22-2019
Our 2019 Mustang GT

Bernie Krowczyk sold us our third Mustang. He is very knowledgeable and listens to what car we would like to have. He picked us up and took us to the dealership and back home again. He goes out of his way to make sure we are satisfied with our purchase. Mike Schoenberg did a fantastic job of explaining our financing on the Mustang. He was able to get us a low interest rate.

DEALERRATER
2base
Full Star Full Star Full Star Full Star Full Star
8-21-2019
Easy to work with

Mitch was very good to work with, knew his cars but was not overbearing like so many car salesmen. Purchased a Fusion S with no pressure to upgrade to an SE or SEL.

DEALERRATER
j&mfordcar
Full Star Full Star Full Star Full Star Full Star
8-15-2019
Experience purchasing our new Ford Edge ST.

It's hard to purchase a new vehicle. You wonder if this is the right thing to do and if you an afford it. The entire ordeal is stressful. However, all these doubts and frustrations were removed by the our current purchase from Bernie Krowczyk. His humor reduces the stress and his knowledge of the Ford product is unmatched. Gregg Decman was our finance man. He was excellent also. He conducted our deal with respect and courtesy. He explained our process step by step. Even though this is not our first purchase he took the time as we went through every detail and answered every question. Thank you. John and Mary Lynde

DEALERRATER
Shane
Full Star Full Star Full Star Full Star Full Star
8-15-2019
Great customer service and prices!

Bernie is always so friendly and helpful! what's whatever questions I had, he would find the answer. Matthew deering and service is awesome as well as all the service staff.

DEALERRATER
Jones7469
Full Star Full Star Full Star Full Star Full Star
8-15-2019
Reliable and respectful

Mitch was an excellent person to work with. He is very respectful and keeps his word. This was the best experience by far we have had when buying a car. Normally we dread going into a dealership to buy a car. Not anymore. We will always come back to Mitch. On a scale of 1-10 to rate him, we give him a 20! You will never find a better sales person than Mitch. He is bar far the best in Rockford!

DEALERRATER
Bearded
Full Star Full Star Full Star Full Star Full Star
8-14-2019
Professional, fun atmosphere.

Great people, great service and lots of laughing. Even though my credit didn’t work out. I never once felt like I was judge. He tried all options and it just wasn’t the time yet, but you better believe I will be there again. the lad bad attitude of hey I just want to help you and enjoy doing it. Was excellent. I recommend them to everyone!

DEALERRATER
Nanny
Full Star Full Star Full Star Full Star Full Star
8-14-2019
The best experience I’ve ever had buying a new car!

Mitch Edler was fantastic...I felt comfortable with him right from the start. I felt NO pressure and he was very friendly and positive. He did a great job of explaining the “bells and whistles “ ...more than once! He was sooo patient. His knowledge level was superb...he obviously knows these autos. I would highly recommend him to anyone!

DEALERRATER
maria1#
Full Star Full Star Full Star Full Star Full Star
8-13-2019
AMAZING!!!!

Professional, honest, no games, clear detailed itemized pricing of the car and all fees associated with the purchase. Mitch Edler is a wonderful salesperson. Todd Berg is a wonderful manager. They made the process quick and easy. Mitch gave a detailed tutorial on the car. He answered all our questions and he made it clear that he would be available to us, in the future, if we had any other issues. In a few simple words... SIMPLY AMAZING. I would highly recommend both Mitch , Todd, and the dealership. F.Y.I. I contacted MANY dealerships in my car buying quest. Out of 9 dealerships I found a total of 2 who were willing to be honest and upfront on the costs. Rock River gave me the best service and price. If you're wondering.... I'm not a personal friend or family member of either person. I'm just a customer looking for the best price and service. Go with Mitch Edler, in sales, you wont be disappointed.

DEALERRATER
Paigeb
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Fastest car buying experience ever!

This was my second time purchasing a vehicle through Mitch at Anderson Rock River Block and it was so easy and painless. We went into the dealership (with our 2 little ones) and he helped us order our vehicle. He let us know all of what to expect. We were out of the dealership within an hour. As soon as the vehicle arrived, I received a text from Mitch letting me know it had arrived. He had all the paperwork ready as soon as we arrived to pick it up. We had to fill out some other information and we were out the door again within an hour! Mitch has kept in touch making sure that everything is going well and has asked multiple times if we have any questions on our new vehicle. We will continue to purchase our vehicles with Mitch at Anderson Rock River Block.

DEALERRATER
F150driver
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Fantastic, personalized customer service

We have been shopping around for a new Ford F150. We specifically came to the Rock River Block to see Mitch. He was able to get EXACTLY what we didn't know we were looking. We came looking for the bare minimum of trucks. He showed us a stunning show model, more than we thought we were in the market for. Mitch worked his magic and got us into the truck of my husband's dreams. We will be looking to trade in another car in the next year or so and guess who we will be visiting: Yep Mitch!

DEALERRATER
R. Lisa Matthews
Full Star Full Star Full Star Full Star Full Star
7-5-2019
Fantastic Customer Service!

There is a BIG difference between dealership services offered in Chicago vs. a non-city dealership. I have dual heating/AC, and one side of the car is stuck on heat, the other on AC. However, the car is still hot. The first time this happened, I told the dealership where I bought the car about my Narcolepsy and intolerance for heat which will make me sleepy behind the wheel and can they PLEASE squeeze me in? The best they offered me was an appointment 7+ days away. Fortunately, it fixed itself prior to the appointment date. Fast forward a year or so later, I'm in Rockford, it happens again, told them the same thing and that I can't drive back to the city in a hot car, what did they do? Squeeze me in and they are just as busy!! Go figure. Not to mention, offered me a car (repeatedly) while I wait for repairs, which isn't offered at my dealership. Never again will I purchase a car in the city. It is consistently my experience that you always get the hood version of customer service.

DEALERRATER
dcmoza
Full Star Full Star Full Star Full Star Full Star
6-22-2019
Great people, communication & hardworking service department

We have been working with Brian Haselhorst and Don Murray for the repairs to our vehicle. Parts have been on backorder for several weeks and they have provided us with a great loaner throughout this process. Great communication!

DEALERRATER
JV
Full Star Full Star Full Star Full Star Full Star
6-20-2019
Overall experience

Overall professionalism, friendliness, helpfulness Bernie is always friendly and helpful. He explains options thoroughly, listens to me, and guides me in decision making. Thank you!

DEALERRATER
Bgdaddy2
Full Star Full Star Full Star Full Star Empty Star
6-10-2019
Great customer service

Melissa went out of her way to make sure I all the info needed to make my decision. She knew I was driving over 2 hours away and made me feel at home with NO PRESSURE if purchasing. She understood this vehicle we were texting and emailing back and forth wasn’t my first choice. But she got me all answers I was looking for. In turn I decided to come and see the vehicle for myself . Glad I did. Thanks Melissa. Great job.!!

GOOGLE
Toni Braun
Full Star Full Star Full Star Full Star Empty Star
6-9-2019